Shipping policy

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  <h1>Shipping Policy</h1>
  <p>At <strong>SHAKTI MAT</strong>, we strive to provide a fast and reliable shipping experience. All our orders are tracked and insured to ensure your products reach you safely.</p>

  <h2>1. Order Processing Time</h2>
  <p>All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.</p>

  <h2>2. Shipping Methods & Estimated Delivery</h2>
  <p>We offer tracked, insured worldwide shipping. Our current estimated delivery times are:</p>
  <ul>
    <li><strong>Estimated Delivery Time:</strong> 6-10 business days.</li>
  </ul>
  <p><em>Note: Delivery times are estimates and may vary due to external factors such as postal service delays or customs processing.</em></p>

  <h2>3. Order Tracking</h2>
  <p>A tracking number will be provided for your convenience once your order has been dispatched. You will receive an email with a link to track your package in real-time. Please allow 24-48 hours for the tracking information to update.</p>

  <h2>4. International Shipping & Customs</h2>
  <p>We ship to most countries worldwide. Please be aware of the following regarding international orders:</p>
  <ul>
    <li><strong>Import Taxes & Duties:</strong> Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.</li>
    <li><strong>Responsibility:</strong> SHAKTI MAT is not responsible for these charges if they are applied and are the responsibility of the customer.</li>
  </ul>

  <h2>5. Delivery Issues</h2>
  <ul>
    <li><strong>Address Accuracy:</strong> Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to the wrong address due to customer error.</li>
    <li><strong>Damaged Items:</strong> If your order arrives damaged, please contact us immediately at <a href="mailto:Support@shakti-mat.co">Support@shakti-mat.co</a> with your order number and a photo of the item’s condition.</li>
    <li><strong>Lost Packages:</strong> If you haven't received your order within the estimated timeframe, please contact us so we can investigate with the carrier.</li>
  </ul>

  <h2>6. Contact Information</h2>
  <p>If you have any questions regarding your shipment, please reach out to us:</p>
  <ul>
    <li><strong>Email:</strong> <a href="mailto:Support@shakti-mat.co">Support@shakti-mat.co</a></li>
    <li><strong>Address:</strong> Rue du Trône 100, 3rd Floor, 1050 Brussels, Belgium</li>
  </ul>
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